Return & Refund Policy

Thank you for choosing Dashlane. This Return and Refund Policy outlines the terms and conditions regarding refunds and returns for our digital subscription services. Please read this policy carefully before making a purchase.

As a digital service provider, we offer subscription-based access to our password manager and security tools. This policy explains your rights and our obligations regarding refunds, cancellations, and subscription management.

Digital Service Nature

Dashlane provides digital subscription services, which means:

• No physical products are shipped or delivered
• Services are delivered electronically upon subscription activation
• Access to premium features is granted immediately upon payment
• Services can be accessed through web browsers, mobile apps, and desktop applications

Due to the immediate access nature of our digital services, certain refund restrictions apply as outlined below.

Refund Eligibility

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new subscribers under the following conditions:

• The refund request must be made within 30 days of the initial purchase
• This guarantee applies only to first-time subscriptions (not renewals)
• The guarantee covers annual subscriptions only
• Monthly subscriptions are not eligible for the money-back guarantee

When Refunds Are Granted

Refunds may be granted in the following circumstances:

• Technical issues that prevent service access that we cannot resolve
• Duplicate or accidental purchases (proof may be required)
• Service failures that persist for more than 48 hours
• Billing errors made by our payment processor

Non-Refundable Circumstances

Refunds will not be granted in the following situations:

• Change of mind after the 30-day guarantee period
• Failure to use the service or lack of understanding how to use it
• Compatibility issues with your device that were stated in system requirements
• Subscription renewals after the initial purchase
• Monthly subscription plans
• Free trial periods that automatically convert to paid subscriptions

Cancellation Policy

Subscription Cancellation

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period.

• Monthly Subscriptions: Cancel anytime, and your service will continue until the end of the current billing cycle
• Annual Subscriptions: Cancel anytime, and you will retain access until the end of the prepaid period
• Free Trials: Cancel before the trial ends to avoid automatic conversion to a paid subscription

How to Cancel

You can cancel your subscription by:

1. Logging into your Dashlane account
2. Navigating to Account Settings > Billing
3. Selecting "Cancel Subscription"
4. Following the on-screen instructions

You will receive a confirmation email once your cancellation is processed.

Post-Cancellation Access

After cancellation:

• You will retain access to premium features until the end of your paid period
• After the paid period ends, your account will revert to the free plan
• You can export your data at any time before or after cancellation

Refund Process

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at refunds@dashlanesecurityblog.com
2. Include your account email and order/receipt number
3. Clearly state the reason for your refund request
4. Provide any relevant details or evidence supporting your request

Refund Processing Time

• Initial Response: Within 24-48 hours
• Refund Decision: Within 5 business days
• Payment Processing: 5-10 business days after approval
• Bank Processing: Additional 3-5 business days for the refund to appear in your account

Refund Methods

Refunds are issued using the original payment method:

• Credit/Debit Card: Refunded to the original card
• PayPal: Refunded to the original PayPal account
• Apple/Google Pay: Refunded through the respective payment platform

We cannot issue refunds to different payment methods or accounts.

Subscription Changes & Downgrades

Plan Changes

You can change your subscription plan at any time:

• Upgrades: Take effect immediately with pro-rated billing
• Downgrades: Take effect at the next billing cycle
• Plan Switching: From monthly to annual or vice versa

Pro-rated Refunds for Downgrades

When downgrading from a higher-priced plan to a lower-priced plan:

• No immediate refund is issued for the current billing period
• The difference will be credited toward your next billing cycle
• Your billing amount will be adjusted starting from the next renewal date

Free Trials

Dashlane offers free trials for our premium services:

• Free trials require a valid payment method to begin
• If not canceled before the trial ends, you will be automatically charged for the subscription
• You will receive email reminders before the trial ends
• Automatic charges after free trials are not eligible for refunds under the 30-day guarantee

It is your responsibility to cancel before the trial period ends if you do not wish to continue with a paid subscription.

Business & Family Plans

Business Plans

For business and team subscriptions:

• Separate terms may apply as outlined in your business agreement
• Business plan refunds are handled on a case-by-case basis
• Contact your account manager or business support for assistance

Family Plans

For family plan subscriptions:

• The same refund policies apply as for individual plans
• The plan administrator must initiate any refund requests
• Refunds apply to the entire family plan, not individual members

Special Circumstances

Service Interruptions

In the event of extended service interruptions:

• We will issue service credits for interruptions exceeding 24 hours
• Credits are applied as extensions to your subscription
• Refunds may be considered for interruptions exceeding 72 hours

Billing Disputes

If you believe there has been a billing error:

1. Contact us immediately at billing@dashlanesecurityblog.com
2. Provide details of the disputed charge
3. We will investigate and respond within 5 business days
4. Please do not initiate a chargeback before contacting us, as this may result in account suspension