Frequently Asked Questions

Dashlane is a password manager and digital wallet that securely stores your passwords, personal information, and payment details. It works by:

• Encrypting all your data with military-grade encryption
• Auto-filling login credentials on websites and apps
• Generating strong, unique passwords for each account
• Syncing your data across all your devices
• Monitoring the dark web for your personal information

All data is encrypted and decrypted locally on your device, so even Dashlane cannot access your information.

Dashlane offers both free and premium plans:

• Free Plan: Store up to 50 passwords on one device, basic password generation, and auto-fill features
• Premium Plan: Unlimited passwords, dark web monitoring, VPN, secure file storage, and syncing across unlimited devices
• Family Plan: Premium features for up to 6 family members
• Business Plans: Team and enterprise solutions with advanced security features

You can upgrade or downgrade your plan at any time from your account settings.

Dashlane is available on all major platforms:

All major browsers are supported including Chrome, Firefox, Safari, Edge, and Opera.

Dashlane uses multiple layers of security to protect your data:

• Zero-Knowledge Architecture: Your master password is never sent to our servers. All encryption/decryption happens on your device.
• AES-256 Encryption: Military-grade encryption that's virtually impossible to crack.
• Two-Factor Authentication: Add an extra layer of security to your account.
• Security Audits: Regular third-party security audits and penetration testing.
• GDPR Compliant: Fully compliant with global data protection regulations.
• No Backdoors: We don't include backdoors that could compromise your security.

Due to our zero-knowledge architecture, Dashlane cannot recover or reset your master password. This is a security feature that ensures only you can access your data.

If you forget your master password, you have these options:

1. Account Recovery: If you set up account recovery when creating your account, you can use this to reset your master password.
2. Start Fresh: You can create a new Dashlane account. However, you'll lose access to any data stored in your previous account.
3. Emergency Contact: If you've set up emergency access, your designated contacts can grant you access after a waiting period.

Important: We strongly recommend storing your master password in a safe place or using a password manager recovery kit.

No, Dashlane employees cannot see your passwords or any of your encrypted data.

This is because of our zero-knowledge security model:

• All encryption and decryption happens on your device
• Your master password never leaves your device
• We only store encrypted data that we cannot read
• Even if our servers were compromised, attackers would only get encrypted data

This architecture ensures that you are the only person who can access your sensitive information.

Dark Web Monitoring is a security feature that continuously scans the dark web for your personal information. Here's how it works:

• Continuous Monitoring: We monitor dark web marketplaces, forums, and other hidden sites 24/7
• Immediate Alerts: If your information is found, you receive an immediate alert with details
• Actionable Advice: We provide specific steps to secure your accounts
• Monitored Information: Email addresses, passwords, credit card numbers, IDs, and more

This feature is included in all premium plans and helps you respond quickly to potential identity theft.

Dashlane's built-in VPN (Virtual Private Network) encrypts your internet connection to protect your online activity:

• Secure Public Wi-Fi: Protects you when using coffee shop, airport, or hotel Wi-Fi
• Hide Your IP Address: Masks your location and online identity
• No Logs Policy: We don't track or store your browsing activity
• Easy Activation: One-click activation from the Dashlane app
• Global Servers: Connect to servers in multiple countries for optimal performance

The VPN is included with Premium and Family plans, with 500MB of free data per month on the free plan.

Yes, Dashlane offers secure password sharing features:

• Personal Sharing: Share individual passwords with family or friends
• Business Sharing: Share passwords within teams with permission controls
• Emergency Access: Designate trusted contacts who can request access to your account
• Limited Access: Share without revealing the actual password (only auto-fill capability)
• Revoke Access: Remove sharing permissions at any time

All shared passwords are encrypted end-to-end, and you can track who has access to each shared item.

If Dashlane isn't auto-filling on certain websites, try these solutions:

1. Check Browser Extension: Ensure the Dashlane extension is installed and enabled
2. Update Extension: Make sure you have the latest version of the extension
3. Check Website Compatibility: Some websites use non-standard login forms
4. Manual Fill: Use the Dashlane icon in the password field or right-click to fill
5. Clear Browser Cache: Sometimes cached data can interfere with auto-fill
6. Check Pop-up Blockers: Disable pop-up blockers on the site
7. Reinstall Extension: Remove and reinstall the browser extension

If problems persist, contact our support team with the website URL.

Transferring your Dashlane data to a new device is straightforward:

1. Install Dashlane: Download and install Dashlane on your new device
2. Log In: Use your same email and master password to log in
3. Sync Automatically: Your data will automatically sync from the cloud
4. Manual Export (Optional): Export your data from the old device and import to the new one

Note: If you're using the free plan (single device), you'll need to log out of your old device first or upgrade to Premium for multi-device sync.

Your security score is calculated based on several factors. To improve it:

• Weak Passwords: Replace weak passwords with strong, unique ones using our password generator
• Reused Passwords: Use different passwords for each account
• Two-Factor Authentication: Enable 2FA on supported accounts
• Dark Web Exposure: Change passwords for any accounts found on the dark web
• Incomplete Profile: Complete your personal information for emergency access
• Unsecured Notes: Move sensitive information from notes to the secure storage

The security dashboard provides specific recommendations to improve your score.